ShopMeLah.com Packaging and Delivery Policy
Double Wrapping for Additional Security
Your privacy is of the utmost importance to us. Deliveries are kept 100% discreet. No one will be able to tell what is in the box, NOT EVEN the courier company. All our parcels wrapped with double layer of opaque dark grey courier bag. These courier bags are tamper proof and you will immediately know if someone tempers with your parcel.There's NO logo of any sort, markings printing on box or courier way bill. We never take chance when our customers’ privacy is concerned. Our packaging techniques are tested and proven to the most discreet way and it’s close to impossible for anyone else to know your purchase at all.
ShopMelah.com offers 2 forms of postage services, TAQBIN and Same Day Delivery.
- Express Mail (TAQBIN) : Express mails are mails that will be issued with a tracking number so that you know the whereabouts of your parcel at any point in time. For order over $80 of merchandise, TAQBIN is free of charge, and it is available at $7.00 for orders under $80. (Delivery time 1 - 2 days)
- Same Day Delivery : The cut off time for same day delivery is 4:00pm during weekdays and weekends (excluding public holiday). To arrange same day deliveryon public holidays, please give us a call to arrange for the service in advance. When you choose same day delivery, you can expect your delivery to arrive between 7.30pm to 10pm. Let us know the preferred period of delivery if you are unavailable during a certain time slot. If you need an urgent requestfor same day delivery after the cut-off time, you may give our friendly customer service officer a call to check if the request can be fulfilled. Same Day Delivery is available at $15.00.
You can collect immediately after placing your order by appointment with us (We operate 365 days per year)
Monday - Fridays : 6pm ~ 12pm
Saturdays - Sundays & Public Holidays: 2pm ~ 10pm
Call or Email us @ [email protected] with your order number & we will prepare your order in advance.
* ( For paypal payments, kindly drop us and email attached with paypal's receipt to notify us on collection)
While we stock our products adequately for online sale,however, at times, some items may be out-of-stock just at the time of your purchase because of overwhelming response. We will notify you by sms, email or phone call to offer an alternative item should the item you purchased is no longer available.